divider Department of Finance

Frequently Asked Questions

Do I have to use this site?

By law, if you have a tax liability on all your properties that exceeds $300,000, you must pay the city electronically. You have 3 ways to do this:

  • 1. Use this site and pay all your real estate taxes online.
  • 2. Fed Wire the money directly to Finance using your bank.
  • 3. ACH credit the money directly to us using your bank.

If your tax liability is under $300,000, you may still use this site to pay your real estate taxes more conveniently.

What do I do if I forgot my user name?

Click “Forgot UserName” link under the Login information boxes and follow the instructions of entering the email address that was used to set up your account. An email will be sent to that address with your username.

What can I do if I forgot my password?

If you have forgotten your password, you will need to reset your password. Click “Forgot Password” link under the Login information boxes. You will need to enter your username and click Submit User. If the UserName is correct, the system will allow you to answer the security questions you established when you set up your account. In the event the UserName you entered is not correct, you will be given a random security question and be unable to reset your password. Once you’ve answered the security questions correctly, you will be able to reset your password.

Why did I get Session Timeout?

For system security, this application has been built with a session timeout. In the event the application detects 20 minutes or more of inactivity, the application will log out the user and send them to a Session Timeout message. Your session may also timeout if you maintain other instances of the application within the same browser session.

How do I add, delete or change Bank Accounts to the properties in my profile?

You can add Bank Accounts to your profile at any time. Select Bank Account from the heading menu, then click on Add Bank Account. Fill in the account information fields, then click Submit to add a new bank account. To change a bank account, go to Bank Account and Delete the designated account, then re-enter it with new account information.

What is Annual Pay and how do I register for it? What are the advantages?

A discount is offered when you pay your real estate taxes, in full, prior to the first quarter's due date. A diminishing percent discount is offered each subsequent quarter. Please note that annual pay is for the real estate tax type only, and to take advantage of the discount, all overdue real estate payments must be paid. If you select Annual Pay, you cannot simultaneously select Auto Debit. Additionally, if you need to pay a DOF Payment Plan installment amount, you cannot select Annual Pay but can select Auto Debit.

To register for Annual Pay, select a property in your profile, then click on Edit a Property. Select the bank account to be used (see Add a Bank Account above if you have not set one up), click on Annual Pay under the Payment Setting column, then select the tax type(s) you want to pay from the Tax Types pull down list and click Save to Profile.

How do I upgrade my browser?

Firefox users can upgrade at www.mozilla.org/products/firefox

Internet Explorer users can upgrade at www.microsoft.com/windows/ie/downloads/default.asp

Google Chrome users can upgrade at https://www.google.com/chrome/

Safari users can upgrade at www.apple.com/safari/download/

What does BBL stand for?

BBL stands for:

Boro (1 - Manhattan, 2 - Bronx, 3 - Brooklyn, 4 - Queens, or 5 -Staten Island)

Block (numbers only)

Lot (numbers only).

How do I upload my BBL’s to my Property Profile??

http://www1.nyc.gov/assets/finance/downloads/pdf/payment_operations/nycefile-bbl-preference-file.pdf

Is there a sample BBL upload file I can use?

http://www1.nyc.gov/assets/finance/downloads/pdf/payment_operations/nycefile-bbl-preference-template.csv

How do I change my email address?

Email addresses can be updated in Update Profile under the Account heading to edit the account. If the email address you are entering already exists in our system, the application will give an error message and your updates will not be saved.

Will my banking information be kept confidential?

Information provided to effectuate real estate tax payments and EFT transfers must be kept confidential. Further, the information supplied is not subject to the Freedom of Information Law (§11-128[j]).

How do I make and complete a Fed Wire payment transaction?

Making a Fedwire transaction is a two-step process:

  1. Fed Wire payments can be made for the exact amount of the real estate tax payment due instructing your bank to create a Fed Wire. You will need to provide our ABA routing number information (021000021 - JPMorgan Chase New York, NY 10004) and our real estate tax bank account number information (327199086 – NYC Real Estate Tax E-File Account) to your bank's funds transfer representative. Credit will be given as of the Fedwire date.
  2. After you have made the Fedwire with your bank, log on to the NYCeFile site and select the property that you have just paid. Enter the Wire Name (generally the owner or managing agent of the property), the Fedwire date, and the Fedwire number (also called a Fed Ref #). The format for a Fedwire Number varies, but is generally: Fed Ref=0125 L1B7032R 017964 **VIA FED**. This important step allows Finance to match up the wire payment to the correct property. Until this step is completed, Finance cannot credit your payment.

How do I make and complete an ACH Credit wire payment transaction?

Making an ACH Credit transaction is a two-step process:

  1. ACH Credit payments can be made for the exact amount of the real estate tax payment due by instructing your bank to create an ACH Credit wire. You will need to provide our ABA routing number information (021000021 - JPMorgan Chase New York, NY 10004) and our real estate tax bank account number information (327199086 – NYC Real Estate Tax E-File Account) to your bank's funds transfer representative. Credit will be given as of the date of the ACH Credit.
  2. After you have made the ACH Credit with your bank, log on to the NYCeFile site and select the property that you have just paid. Click on Make a Payment, then enter the Wire Name (generally the owner or managing agent of the property), the Wire Date, and the Wire Number (called a Bank Ref #). The format for an ACH Credit wire number varies, but is generally a 10 digit number followed by two letters. This important step allows Finance to match up the wire payment to the correct property. Until this step is completed, Finance cannot credit your payment.

What is Auto Debit and how do I register for it? What are the advantages?

Auto Debit will automatically pay all designated tax types each payment due date (quarterly or semi-annually) from your selected bank account. You will not receive a discount because you are not paying early. If you select Auto Debit, you cannot select Annual Pay. To register for Auto Debit, select a property in your profile, then click on Edit a Property. Select the bank account to be used (see Add a Bank Account above if you have not set up one), click on Auto Debit under the Payment Setting column, then select the tax type(s) you want to pay from the Tax Types pull down list and click Save to Profile.

How do I contact DOF with questions or comments?

Instructions for using this website may be found in the User Guide. Please follow this link: User Guide

Please follow this link: http://www1.nyc.gov/site/finance/index.page

Property Tax Service user instructions:

Property Home    http://www1.nyc.gov/site/finance/taxes/property.page

Access to all Finance property tax information

Property Bills and Payments http://www1.nyc.gov/site/finance/taxes/property-bills-and-payments.page

Information about your property tax bill and calculating payments

Contact Us   http://www1.nyc.gov/site/finance/about/contact-by-email/contact-electronic-tax-filing-and-payments.page

Report problems with the NYCeFile system, or make comments and suggestions.