divider Department of Finance

Frequently Asked Questions

Do I have to use this site?

By law, if you have a tax liability on all your properties that exceeds $300,000, you must pay the city electronically. You have 3 ways to do this:

  • 1. Use this site and pay all your real estate taxes online.
  • 2. Fed Wire the money directly to Finance using your bank.
  • 3. ACH credit the money directly to us using your bank.

If your tax liability is under $300,000, you may still use this site to pay your real estate taxes more conveniently.

What do I do if I forgot my user name?

Click “Forgot UserName” link under the Login information boxes and follow the instructions of entering the email address that was used to set up your account. An email will be sent to that address with your username.

What can I do if I forgot my password?

If you have forgotten your password, you will need to reset your password. Click “Forgot Password” link under the Login information boxes. You will need to enter your username and click Submit User. If the UserName is correct, the system will allow you to answer the security questions you established when you set up your account. In the event the UserName you entered is not correct, you will be given a random security question and be unable to reset your password. Once you’ve answered the security questions correctly, you will be able to reset your password.

Why did I get Session Timeout?

For system security, this application has been built with a session timeout. In the event the application detects 20 minutes or more of inactivity, the application will log out the user and send them to a Session Timeout message. Your session may also timeout if you maintain other instances of the application within the same browser session.

How do I link Bank Accounts to the properties in my Profile?

You can add Bank Accounts to your profile at any time. Select Account from the heading menu click on Edit Bank Account, select the account to add, then click save to profile.

What is an annual payment and what are the advantages?

A discount is offered when you pay your real estate taxes, in full, prior to the first quarter’s due date. A diminishing percent discount is offered each subsequent quarter. Please note that annual pay is for the real estate (270) tax type only and that, to take advantage of the discount, all overdue real estate payments must be paid. If you have also selected auto-debit on this property, please note that NYC Finance will debit any overdue payments in addition to the current annual payment.

How do I upgrade my browser?

Firefox users can upgrade at www.mozilla.org/products/firefox

Internet Explorer users can upgrade at www.microsoft.com/windows/ie/downloads/default.asp

Google Chrome users can upgrade at https://www.google.com/chrome/

Safari users can upgrade at www.apple.com/safari/download/

What does BBL stand for?

BBL stands for:

Boro (1 - Manhattan, 2 - Bronx, 3 - Brooklyn, 4 - Queens, or 5 -Staten Island)

Block (numbers only)

Lot (numbers only).

How do I upload my BBL’s to my Property Profile??

http://www1.nyc.gov/assets/finance/downloads/pdf/payment_operations/nycefile-bbl-preference-file.pdf

Is there a sample BBL upload file I can use?

http://www1.nyc.gov/assets/finance/downloads/pdf/payment_operations/nycefile-bbl-preference-template.csv

How do I change my email address?

Email addresses can be updated in Update Profile under the Account heading to edit the account. If the email address you are entering already exists in our system, the application will give an error message and your updates will not be saved.

Will my banking information be kept confidential?

Information provided to effectuate real estate tax payments and EFT transfers must be kept confidential. Further, the information supplied is not subject to the Freedom of Information Law (§11-128[j]).

How do I make a Fed Wire payment?

Fed Wire payments can be made for the exact amount of the real estate tax payment due by instructing your bank to create a Fed Wire. You will need to provide our ABA routing number information (121000248 Wells Fargo New York, NY 10017) and our real estate tax bank account number information (4655623213—New York City Real Estate Tax Account) to your bank's funds transfer representative. To make a payment on our system using a Fed Wire you must have the Fed Wire number, amount and Wire Date. These fields are required on the Make a Payment page. Format for Fed Wire Number should be: 20140504B1Q8C153COOO460

How do I make an ACH credit payment?

ACH credit (wire) payments can be made for the exact amount of the real estate tax payment due by instructing your bank to create an ACH Credit. You will need to provide our ABA routing number information (121000248—Wells Fargo, New York, NY 10017) and our real estate tax bank account number information (4655623213—New York City Real Estate Tax Account) to your bank's funds transfer representative. To make a payment on our system using an ACH Credit you must have the ACH credit number, amount, date, and the Company name on the ACH Credit. On our Make a Payment page, you will utilize the Wire Date and Wire Number fields. The format to enter an ACH Credit Payment in the Wire Number field should be: CONAME: Company Name/Company ID Sample: CONAME: TEST COMPANY/COID:99999999999

How do I register to use the NYCeFile automatic debit feature?

Enrollment is accomplished by registering to use NYCeFile and then assigning the auto debit status to the necessary BBLs under Edit Properties on the Properties Profile page. This will ensure that Finance will debit your account on the due date of the tax installment.

How do I contact DOF with questions or comments?

Instructions for using this website may be found in the User Guide. Please follow this link: User Guide

Please follow this link: http://www1.nyc.gov/site/finance/index.page

Property Tax Service user instructions:

Property Home    http://www1.nyc.gov/site/finance/taxes/property.page

Access to all Finance property tax information

Property Bills and Payments http://www1.nyc.gov/site/finance/taxes/property-bills-and-payments.page

Information about your property tax bill and calculating payments

Contact Us   http://www1.nyc.gov/site/finance/about/contact-by-email/contact-electronic-tax-filing-and-payments.page

Report problems with the NYCeFile system, or make comments and suggestions.