Frequently Asked Questions

1. Where can I find detailed instructions for using NYCePay?

Please click this link to access the NYCePay User Guide.

2. What are some common NYCePay errors, and what should I do if I encounter them?

Error	Explanation
Activation code not received	If the activation code email is not in your junk mail folder, email the administrator at NYCeFile@finance.nyc.gov.
Activation code does not work	Copy and paste the activation code into the field.
Session time out	For security reasons, your session will time out after 20 minutes of inactivity.
Forgot username	Click on "Forgot Username." Enter your email address, complete the security exercise, and submit. You will receive an email with your username.
Forgot password	Click on "Forgot/Update Expired Password." Enter your username, answer the security question, and change your password.
Forgot security questions	Email the administrator at NYCeFile@finance.nyc.gov.
Security question pop-up is not one of my questions	If you do not recognize the security question, re-enter your username and password.
Browser does not meet minimum requirement	Here is the minimum browser requirement, and a link if you need to upgrade your browser: Mozilla Firefox 4.0 or higher Internet Explorer 8.0 or higher Google Chrome 11.0 or higher Safari 5.0 or higher Opera 11.0 or higher

3. When are my property tax payments due?

If the assessed value of your property is $250,000 or less, your payments are due at the beginning of each quarter during the fiscal year—July 1, October 1, January 1, and April 1.

If you pay your property taxes quarterly, you are entitled to pay interest-free if you pay by the 15th (July 15, October 15, January 15, or April 15). If payment is made after this grace period, interest will be charged from the original due date (July 1, October 1, January 1 or April 1).

If the assessed value of your property is more than $250,000, your payments are due at the beginning of each semi-annual period during the fiscal year—July 1 and January 1.

4. Do I have to pay my property taxes electronically?

By law, if the combined tax liability of your properties exceeds $300,000, you are required to pay your property taxes electronically. You can make one-time or recurring payments from your bank account using NYCePay. You can make a one-time payment via credit card or e-check at CityPay.

5. How do I make a Fedwire payment for a single property?

If you are making a wire payment for a single property:

• Instruct your bank to create a Fedwire. You will need to provide the Department of Finance's ABA routing number information (021000021 - JPMorgan Chase New York, NY 10004) and our property tax bank account number information (327199086—NYC Real Estate Tax E-File Account) to your bank's funds transfer representative. Credit will be given as of the Fedwire date.
• Include the keyword "EZPAY," followed by the property's 10-digit borough-block-lot (BBL) number and your name, email address, and phone number. (You can look up your property's BBL number at www.nyc.gov/bbl.) For example: "EZPAY 3000090001 Jane Doe jane.doe@gmail.com 212-908-9999."
• Enter this information in the 4300 "Reference for Beneficiary" field and/or the 6000 "Originator to Beneficiary Information" field corresponding to your bank's Fedwire template.

6. How do I make a Fedwire payment for multiple properties?

If you are making a single Fedwire payment for multiple properties:

Instruct your bank to create a Fedwire. You will need to provide the Department of Finance's ABA routing number information (021000021 - JPMorgan Chase New York, NY 10004) and our property tax bank account number information (327199086—NYC Real Estate Tax E-File Account) to your bank's funds transfer representative. Credit will be given as of the Fedwire date.

After you have made the Fedwire with your bank, log in to NYCePay and select the property that you have just paid. Enter the Wire Name (generally the owner or managing agent of the property), the Fedwire date, and the Fedwire number (also called a Fed Ref #). The format for a Fedwire number varies but is generally: 0125 L1B7032R 01796. Please do not omit this important step.

7. How do I make an ACH credit payment for a single property?

To make an ACH credit payment for a single property:

• Instruct your bank to create an ACH credit payment. You will need to provide the Department of Finance's ABA routing number information (021000021 - JPMorgan Chase New York, NY 10004) and property tax bank account number information (327199086—NYC Real Estate Tax E-File Account) to your bank's funds transfer representative. Credit for payment will be given as of the ACH credit date.


• Include the keyword "EZPAY," followed by the property's 10-digit borough-block-lot (BBL) number and your name, email address, and phone number. (You can look up your property's BBL number at www.nyc.gov/bbl.) For example: "EZPAY 3000090001 Jane Doe jane.doe@gmail.com 212-908-9999.


• Enter this information either in the individual ID number field on the "6" record and/or in the addenda ("7" record) corresponding to your bank's ACH credit template.

8. How do I make an ACH credit payment for multiple properties?

To make an ACH credit payment for multiple properties:

• ACH credit payments can be made for the exact amount of the property tax payment due by instructing your bank to create an ACH credit. You will need to provide the Department of Finance's ABA routing number information (021000021 - JPMorgan Chase New York, NY 10004) and property tax bank account number information (327199086—NYC Real Estate Tax E-File Account) to your bank's funds transfer representative. Credit will be given as of the date of the ACH credit.


• After you have made the ACH credit with your bank, log on to NYCePay and select the property that you have just paid. Click on Make a Payment, then enter the Wire Name (generally the owner or managing agent of the property), the Wire Date, and the Wire Number (called a Bank Ref #). The format for an ACH credit number varies, but is generally a 10-digit number followed by two letters. Please do not omit this important step.

9. How can I upload more than one BBL to my Property Profile, and is there a specific format I should use?

To upload more than one property, select the My Properties tab in the header menu. Select Upload Properties in the dropdown menu. Upload your information using this Excel template.

10. How do I add or delete a bank account?

To add or delete a bank account, select the Bank Account tab in the header menu.

To add an account, select the Add Bank Account tab, then enter and submit the account information. You can add more than one account.

To delete an account, select Delete to remove the existing bank account. You will first be required to cancel all pending payments.

11. What is a pending payment?

A pending payment is a payment scheduled in advance of the payment date. The payment will remain in pending status until the payment is deducted from your bank account. A pending payment may be cancelled up to the day before the payment date.

12. What kinds of automatic payments can I make?

You may select from three auto-pay options:

• Monthly Pay: for monthly payments.


• Auto Debit: for quarterly or semi-annual payments.


• Annual Pay: The current year's property tax will be paid in full on the July 1 due date, and includes an early payment discount. If your property taxes increase after the mid-year tax adjustment, additional monies owed will be pulled in January and, if applicable, in October and April.

13. How does the auto-pay system calculate my monthly payment amount?

Your monthly payment amount is based on the date you registered for auto-pay and the due date of your next payment.

Once you have registered for auto-pay, your payment will be deducted from your bank account on the first business day of each month. You will receive an email 10 days prior to the deduction of your payment.

For example, suppose you are billed quarterly for your taxes, and you owe a total of $1,500 on April 1. If you register on January 15, your payments will be deducted on February 1, March 1, and April 1 in the amount of $500. If you were to register on February 15, your payments would be deduced March 1 and April 1 in the amount of $750.

14. Can my monthly auto-pay payment amounts change?

Your monthly payment amount may change due to tax adjustments, new charges, tax rate changes, and other factors.

15. Will my automatic payments be applied to past-due charges?

Your automatic payments will be applied to your upcoming tax bill, rather than your past-due charges, with one exception. If you have past-due charges at the end of the tax year, your payments will be applied to your past-due charges.

16. Can I cancel my auto-pay registration?

You can cancel your auto-pay registration in the Edit a Property page. You must also cancel all pending payments.

17. How can I cancel a pending payment?

To cancel a pending payment:

• Select the Payment tab in the header menu.
• Select Property History in the dropdown menu.
• Enter the payment start and end dates (cannot exceed 30 days).
• Click on the plus sign (+) to select the payment.
• Click the Cancel and Confirm buttons.

18. Will I be charged fees for insufficient funds or other issues?

You will be charged a $20 fee if your bank account does not have sufficient funds, the bank account number is entered incorrectly, the payment is stopped, or the payment was not honored by your bank for any other reason.

19. Can I register for auto-pay if my taxes are being paid by a mortgage company?

If a mortgage company pays your property taxes, you may register to auto-pay other charges that your property incurs, such as rent stabilization and elevator inspection fees.

20. Can I pay an amount that is different from my auto-pay amount?

To pay an amount that is different from your auto-pay amount:

• Select the Payment tab in the header menu.
• Select Make a Payment in the dropdown menu and click the box to the left of the property.
• Click on the Other Amount button.
• Select the ► symbol to the left of the property information.
• Select the Tax Type and enter the Payment Amount.
• Click on the Continue and Submit buttons.
• Cancel a pending payment, if there is one.

21. How can I check or edit my registration settings?

To edit your registration settings:

• Select the My Properties tab in the header menu.
• Select Property Profile in the dropdown menu and click the box to the left of the property information.
• Scroll to the bottom of the page and click on the Edit a property button.
• You will have the option to edit your bank account (if listed on the bank account page), payment type, or tax type, or to delete the property entirely.

22. How can I update my profile or security questions?

To edit your profile or security questions, select the User Profile link on the right side of the top black banner.

23. What is the best way to pay my DOF payment plan?

The best way to pay your payment plan is to pay electronically. We encourage you to enroll in auto-pay, so that your payments are automatically deducted. When you enroll, you will have the option to pay your current property tax charges, in addition to your payment plan. DOF will automatically pull your payment every quarter from your savings or checking account.

If you pay your payment plan monthly, you can make or schedule a payment each month. There is no auto-pay option. To make or schedule a payment:

• Go to Other Amounts and select the DOF Payment Plan line item.
• Select Payment tab in the header menu.
• Select Make a Payment in the dropdown menu and click the box to the left of the property.
• Click on the Other Amount button.
• Select the ► to the left of the property information.
• Select the DOF Payment Plan line item.
• Click on the Continue and Submit buttons.

24. Will my banking information be kept confidential?

Your banking information will and must be kept confidential. For more information, please review our privacy policy.

25. What is multi-factor authentication?

Multi-factor authentication is an effective tool to prevent unauthorized access to a computing device, data, or network because it relies on two independent sources to verify your identity when you log in. When you create or log in to an NYCePay account, you will receive an email with a verification code. Simply enter the code when prompted in NYCePay and you will be able to access the system.