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Privacy Policy

As part of this tax filing service, and in order to process your tax payment, we will collect certain information from you during the registration process. We believe that the information collected from users should only be that which is necessary to provide the information or services sought by a requester, just as a person might provide such information when visiting a governmental office in person. The information collected is subject to the same controls and uses as that collected by governmental offices visited in person, again subject to the access and confidentiality provisions of the State and City of New York laws and federal law. Any other information provided by you at the request of the City of New York or an agency thereof, based on the completion and electronic filing of a tax payment, will be considered to be voluntarily provided by the visitor and will be treated in the same manner as information provided in written form or in person during a visit to the agency.

Personally Identifiable Information

"Personally identifiable information" or "personal information" means any information relating to an identified or identifiable individual who is the subject of the information. Users do not have to provide personally identifiable information to visit the City of New York or Department of Finance websites or to download information. We may in the future request personally identifiable information from you in order to provide requested specialized services, but such information would be handled as it would be on an in-person visit to a government office.

Access to Personal Information

The City of New York and the Department of Finance have information about individuals, or information which can be identified or associated with a particular individual retained in the public records. Access to this personally identifiable information in public records at state and local levels of government in New York is controlled by New York law. Information that is generally available under New York law and not made confidential elsewhere under New York State or City or federal law may be posted for electronic access through City of New York websites. New York law recognizes many concerns people have with regard to public records that include information about them, including the right to correct inaccurate information. Consequently, persons concerned with information about them should contact the custodian of the record, which typically is the state agency or other governmental entity that collects and maintains the information.

Public Disclosure

All information collected on our website will be treated the same as any written communication and is subject to the confidentiality and public disclosure provisions of applicable State and City of New York laws and federal law.

Email Senders

Email messages sent to any City of New York or Department of Finance address will be treated the same as any other written communication. Email addresses obtained as a result of a request to our website will not be sold or given to private companies for marketing purposes. The information collected from your email message is subject to the disclosure, access and confidentiality provisions of State and City of New York laws and federal law. Email or other information requests sent to our website may be maintained in order to respond to the request, forward that request to the appropriate agency, communicate updates to the page that may be of interest to citizens, or provide our Web designers with valuable customer feedback to assist in improving the site.


We are committed to data security and the data quality of personally identifiable information that is either available from or collected by our website. Unfortunately, no information transmitted via the Internet is guaranteed to be completely secure due to the nature of the Internet. But we attempt to safeguard your information from loss, misuse or alteration. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have instituted physical, electronic and managerial procedures to protect your personal information. We also use firewalls and Secure Socket Layers, where appropriate. Further, outside companies perform periodic security audits and we use intrusion detection systems to guard against unauthorized access.

Links to Other Websites

Various commercial websites may be linked through our website. Visitors to those sites may wish to check their privacy statements and be cautious about providing personally identifiable information.

Changes to Our Privacy Policy

We may change our privacy policy from time to time. If we do make changes to our policy, we will inform you via a notice on our website. Further, if you use this website after we post such a change, it will constitute your agreement to the revised terms. You should terminate use of this website if you do not agree with any such changes.

Information Collected and Stored Automatically

When you visit the NYCePay Web site, we may store information that includes the following: the Internet address from which you access this site, date and time of your visit, the Internet address of the site from which you reached this site, items clicked on a page, forms or processes you viewed, and the browser and operating system used. This information does not identify individual users. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us develop the site, analyze patterns of usage, and to make the site more useful. This information is not used for associating search terms or patterns of site navigation with individual users. We may share this information, without revealing your personal information, with third-party entities with whom we contract for purposes including maintaining the site and analyzing site activity. We also monitor network traffic to identify attempts to breach or compromise the site. We focus on Web site security so that this service remains available to you and other visitors. We may use this network traffic information to identify you if we suspect unauthorized or illegal behavior.

Use of Persistent Cookies

Like many Web sites, this site uses "persistent cookie" technology. A persistent cookie is a small text file that this site places on your computer so that it can remember you when you show up again later. Office of Management and Budget guidance classifies these cookies as a Tier 2 Web customization and measurement technology. We use persistent cookies to get aggregate metrics on site usage to understand how people are using the site and how we can make it better. We use Web metrics services to track activity on this site. This is for enhancing your experience while also protecting your privacy. Many Internet browsers automatically accept persistent cookies. NYCeFile Web site has persistent cookies enabled by default, so that we can gather information that will allow us to improve our service. These cookies are provided by Google Inc. but are delivered by NYCeFile. The tool that is used by this Web site to track the metrics is called Google Analytics. More information regarding this can be found under the topic, “How Google uses data when you use our partners' sites or apps”, located at www.google.com/policies/privacy/partners/.

Questions and Concerns

We understand that you expect privacy in your use of the Internet and make every effort to address your privacy concerns by instituting and maintaining stringent standards in protecting the information with which you have entrusted us. We hope that this policy clarifies our policies and procedures, but if you have any questions or concerns regarding our privacy policy or our website practices, we encourage you to send us an email.